Thank you for reaching out to New Hope for Kids for support on your grief journey. We look forward to providing grief support to your family through New Hope for Kids’ (NHFK) Virtual Grief Support Group sessions, utilizing Zoom Pro. The following information will provide you with what you can expect regarding your participation.
PLEASE READ ALL OF THE FOLLOWING GUIDELINES THEN FILL IN ALL REQUESTED INFORMATION.
Benefits & Limitations: Grief Program services are provided by technology including but not limited to video, phone, text, apps and email. The benefits of meeting virtually allows for continuity of grief support services while in-person group meetings are suspended.
Getting Set Up/Logistics:
Recording of Sessions Not Permitted: Please note that audio and/or video recordings, screenshots, taking pictures, etc., of any participant, and any portion of the group activities during any session, is not permitted and are grounds for termination of your right to participate in NHFK Virtual Grief Support Group. Even with this rule, NHFK cannot guarantee the privacy or confidentiality of conversations held via phone, as phone conversations can be intercepted either accidentally or intentionally.
NHFK will periodically record sessions and take photos during virtual grief support groups to use for grief program awareness materials, both in print and online, including NHFK social media platforms. We will make participants aware prior to recording in the event that you would like to turn off your audio and/or video at that time.
Connection Loss During Phone and/or Video Sessions: If you lose phone and/or video connection during your group session, click the Zoom link again to take you back to your group session.
Crisis: If a situation occurs during the NHFK Virtual Group where you are disconnected while talking, and you are in a crisis, you agree to call 911, go to your local emergency room immediately or contact the National Suicide Hotline at 800-784-2433.
If concerns about your safety, or the safety of others, are developed by NHFK staff and/or group facilitators due to your interaction with the same or participation in any NHFK Virtual Group, such NHK staff and/or group facilitators may (or shall, as required by applicable law), notwithstanding any confidentiality obligation, inform law enforcement or other emergency responders (if located in the same county or emergency services in the area you are located at the time of the call) and/or your emergency contact of the facts and circumstances giving rise to such concerns. Please note that everything in the section titled “Your Rights to Privacy and Exceptions to Privacy”, contained in the NHFK Family Information Packet, applies during phone/video sessions.